Last updated: August 2020
We recommend that you always read the terms and conditions carefully before ordering online. Below are the terms and conditions for ordering on www.brandtcollective.com (hereafter called the “Website”).
By using and shopping on our Website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system’s capabilities or relevant laws and regulatory requirements), we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.
The online store is open 24 hours a day, except if due to maintenance work. For your convenience, we endeavor to execute such work in the nighttime.
In order to shop at www.brandtcollective.com you must be at least 18 years of age and possess a valid credit card accepted by us. You have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 14 days as of the day following the delivery of the product.
Please note that we only accept orders from private consumers, and you are not allowed to place orders for or on behalf of a business.
Your national legal guarantee of conformity for goods applies to this purchase.
At the moment we can only fulfill your order, if the delivery address is a home or office address in one of the countries we deliver to. Further, we do not deliver to P.O. boxes.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:
- Your payment information is incorrect or not verifiable, or you are not approved in the credit evaluation.
- Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
- There was an unintentional error on the Website; e.g. a payment error etc.
- We have reason to believe you are a minor under the age of 18.
- We could not deliver to the address provided by you.
By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
We can only accept offers that are made through our website. We cannot accept offers made by phone, e-mail, letters or fax.
At what point in the ordering process are you bound by your order?
The moment you click “Pay” and the receipt is displayed on your screen, you are bound by your offer, however, please see “Returns, Cancellations and Complaints”.
The displayed receipt is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement.
If we accept your offer, you will receive an e-mail from us confirming that we have accepted your order (order confirmation). The contract (hereafter referred to as the “Contract”) between you and us will be effective from the time that the order confirmation is sent.
If you made an error when placing your order, please contact us and we will be happy to assist you. However, please always make sure to review your offer before placing it as all orders are assembled specifically based on your ordering instructions. Before submitting, you have the possibility yourself to edit any information you have entered, such as the delivery or billing address or credit card information or change or delete items in your shopping bag.
Language of the contract
The language of the contract is English.
Access to the agreement
We store all contracts made, including your offer and the order confirmation, and we recommend that you file these too, as subsequently the documents will not be accessible. However, please see “Track your order and view history”.
In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening of your offer to prevent fraud.
We accept the following payment methods:
Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.
Credit Card Verification Number
To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. It generally appears to the right of your credit card number.
If you place your order with a credit card, the payment will be deducted from your bank account when your order and data have been verified and your ordered products leave our stock for delivery. If you place your order using MasterCard or Visa or a debit card, the payment will be deducted from your account when we confirm your order.
Please note that your billing address must be entered exactly as it appears on your bank statement.
Prices & VAT
All prices on products, delivery charges and other services include local value added tax (VAT).
The delivery charge is added per order. For details concerning the transport charges for your specific country, please visit our Website. We will always inform you of the total purchase price, including all VAT and other costs such as fees and possible delivery costs, before you place your order. For orders outside of the EU import charges may apply and is NOT included in the quoted freight fee. Tarifs for import taxes may be applicable and vary from country to country, so you as a customer can be charged by your local authority for this amount.
For orders delivered in Denmark freight charges are applied of DKK 90,00 on orders lower than DKK 900,00 ex VAT. For orders superseding this amount no freight charges apply. For orders delivered outside of Denmark please see your individual shopping chart for charges.
If you are residing outside EU and eligible for VAT refund on your purchase, we will post-refund the VAT on your purchase, provided that you submit to us (i) documentation that your place of residence is outside EU, (ii) a copy of your invoice complete with such stamps and confirmations from customs authorities in the exporting country as are required under the rules applicable at the time of your request for the refund, and (iii) any other documentation that may be required by the authorities in the country where you have made your purchase. The documentation should be submitted to Customer Care in the country where you have made your purchase. We may decline the VAT refund, if we assess that the documents you have provided do not meet applicable requirements.
The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders that we have accepted. We endeavor to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
All displayed prices are quoted in either Danish Kroner (DKK) or Euros (EUR). If you want to change the currency, please use the currency selector in the top of the site. Your delivery address will decide which currency you will be charged in. You can always change this setting manually.
Please note that changing the country of delivery may have an influence on the price and the delivery costs.
You may currently pay in any of the currencies listed below:
- Danish Kroner (DKK)
- Euro (EUR)
We utilize Security Socket Layer (SSL) technology, one of the most secure systems for ordering online that allows encryption of your information, such as your name and address, and critical personal information, such as credit card information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our Website cannot be read in the event someone else intercepts it. The SSL technology provides an authentication that assures your browser that your data is being sent to the correct secure computer server; an encryption that encodes all data, so only the secure server is able to read it; and a data integrity that checks that the transferred data has not been altered.
We currently deliver to the following countries: (if your country is not listed, please contact us for further information)
- The Netherlands
- United Kingdom
- United States
If you live in Denmark, your order will, as a standard, be delivered by PostNord to your home address. One delivery attempt will be made. If you are not home at delivery, the order may be redeemed at the nearest PostNord pick-up point. You will be notified of the pick-up point by PostNord on the delivery slip.
If you live outside Denmark, your order will be delivered via a PostNord affiliate to your home address.
If you are not home at delivery the order may be redeemed at the nearest PostNord local affiliate pick-up point. You will be notified of the pick-up point by the vendor in its delivery slip. Orders will be delivered Monday through Friday. Please note that we do not ship to P.O. boxes.
All deliveries must be signed for at receipt, except if another option is provided by the courier.
If the order is delivered to a pick-up point, the courier will keep the parcel for 10 calendar days before returning it to us as undelivered.
If your order consists of several items, we reserve the right to split the delivery. This can happen if certain items are delayed at the time of ordering. In the event of split delivery, you will receive tracking for each parcel. You will not be charged for any additional delivery costs.
Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment.
Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You also have the right to keep the defective product and ask for a reduction of the price.
All products are assembled based on your order and therefore delivery times might be up to 2-3 weeks. In case of delays you will be informed directly. Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the country of delivery.
An order that has been submitted on a Danish public holiday will be processed the next working day following the public holiday.
Track your order and view history
When you have an account at brandtcollective.com, you can track your orders by visiting “My Account” and clicking “My orders”. There you can view your past orders and the status of your current order.
If you don’t have an account, please contact us and we will do our best to inform you about your order status.
You can always track your shipment via www.postnord.dk via their Track & Trace service found on the front page of their website. This service is available in Danish and English.
Returns, Cancellations and Complaints
The right to Cancellations depends on whether you have purchased standard or customized products.
If you are a private consumer (i.e. individual and not purchasing products on behalf of a business), you may normally cancel your order at any time within 14 days, if you have ordered one of our standard products such as THE KNOB or THE KEYHOLE.
BUT if you order from our customized selection such as THE END, THE SIDE, THE CENTER, THE HOOK or THE DOOR – all such product items are custom-made and tailored to your specific order as they are produced, assembled and packed based on your chosen attributes. Therefore a fee will apply when cancelling or exchanging the order. This means that when you order from this customized group of products the 14-day cancellation right does not apply. By placing your order and agreeing to our terms, you will accept that production of your order is initiated and thereby also acknowledging that only a partial refund of 50% of the amount invoiced will apply in case of cancellation or product exchange.
The right of cancellation period for standard products
The cancellation period runs for 14 days from your receipt of the standard product. In case of split deliveries, the cancellation period expires 14 days after receipt of the last product delivery. Regarding your right to cancel orders for customized products, see above.
How do you exercise your right of cancellation?
Before expiry of the cancellation period, you must inform us of your cancellation by e-mail to us. Please find a draft cancellation form further below.
In addition, you must return the products subject to the cancellation by courier or personal return to our offices located in Hellerup, see below, within a reasonable time from sending the notice, in any case no later than 14 days from the day on which we were informed about your decision to cancel the order.
Returning defective products
When we ship your products, we do our best to make sure that the products are top quality and in perfect condition. In case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You may also choose to keep the product and ask for a price reduction. Please note that products that are damaged as a result of wear and tear are not considered to be faulty.
The claim shall be made when you discover the defect. Any notice given within a period of two months after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law. Please contact us and we will arrange for the product to be collected by our courier. If you wish to place another order, we will be happy to assist you.
For customers subject to Swedish law you have the right to return the product within 36 months.
For customers subject to French law the following applies:
The warranty against any hidden defects of the goods sold, which applies for two years following the discovery of the defect.
The warranty of conformity of the Civil Code, which enables you to require that the product delivered be the same as the product ordered, and which applies for five years from the date of delivery of the product.
The warranty of conformity of the Consumer Code, which applies for two years from the delivery of the product.
Please note that any such claim requires that you have not used the products inappropriately and that the product is not defective due to your conduct.
Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize.
Please contact our Customer Care Team who will be able to re-order the correct item for you and arrange for the incorrect product to be collected by our courier.
After we receive and process your request you will be issued with the appropriate refund. We aim to process a refund within 3 days of receiving your parcel, or of receiving evidence of you having sent back the parcel and will send you an e-mail to let you know we have received and processed it. After you have received the e-mail, please allow another 7-10 working days for the refund to be credited to your account. The amount of time this may take will depend on which bank or card issuer you have. Unfortunately, this delay is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund to your credit card we will contact you to arrange alternative means of refunding your order.
Contact Customer Care
Do you have any questions, or comments related to your purchase please contact us. For your own convenience visit the Contact page and submit your query.
You are welcome to contact Costumer Care, if you have complaints regarding your purchase. Customer Care may be contacted by telephone, e-mail or regular mail. Contact details for Customer Care are stated on our Contact page, for direct link press here.
You also have the opportunity to file a complaint with the Danish Competition and Consumer Authority’s Center for Complaints Handling, Carl Jacobsens Vej 35, DK-2500 Valby. You can file your complaint at www.forbrug.dk.
You may also file your complaint via the Online Dispute Resolution center established by the EU Commission. This is particularly relevant for customers residing in a country other than Denmark. You can file your compliant at https://ec.europa.eu/odr. When filing your compliant, you need to mention our e-mail address: firstname.lastname@example.org
www.brandtcollective.com is the official online store for BRANDT COLLECTIVE. brandtcollective.com is operated under the laws of Denmark by the company JB DESIGN STUDIO ApS (hereafter “we”) and is a Danish company with the registered address:
JB DESIGN STUDIO ApS / BRANDT COLLECTIVE
Company No: 33947666
Tel: +45 27 28 72 72 (Office hours: Monday – Friday 9AM – 5 PM)
Availability & Offer Validity
We endeavor to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will be refunded if the payment was already processed.
The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
Copyright, designs & Trademarks
All contents included on the Website, such as, but not limited to, designs, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of BRANDT COLLECTIVE or our suppliers. The contents are protected by Danish and international copyright laws and unfair competition practice. BRANDT COLLECTIVE or our content suppliers own the copyright to the abovementioned. The contents of the Website may only be copied for your own private use. Any other use of the information and material on the Website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may therefore not – besides your own private use – copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the Website or any other part of the Website without the explicit consent from BRANDT COLLECTIVE or our suppliers. Brand names, product names, logos and titles that appear on the Website are trademarks or trade names and are property of BRANDT COLLECTIVE or our suppliers. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited, unless it is for your own private use.
All product designs displayed on the Website are created by Julie Brandt for BRANDT COLLECTIVE. All designs are subject to registered design protection and belong to The Brandt. All copying of the designs or any unfair imitations or use hereof, will be considered an infringement of these rights and will be prosecuted by BRANDT COLLECTIVE.
We receive and safely store any personally identifiable information that you enter on the website, whenever you shop with BRANDT COLLECTIVE —online, through our catalogues, or information you give us in any other way, such as by subscribing to our catalogues, email, or mobile messaging.
- Registration Details, e.g. Title, Name, Postal Address, Email, Telephone / Mobile Number.
- Card Payment Details used for transactions: Card Name, Number, Expiration Date, CSV number, Billing and Delivery Address
- Username and Password
- Purchase and Returns History.
- Customer Service information including enquiries, comments and information exchanged with our customer service team.
If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location (cookies).
We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions. We use the information we collect for various purposes, including:
- To complete your purchase transactions.
- To provide the services you request.
- To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you.
- To notify you of product recalls or provide other information concerning products you have purchased.
We respect and are committed to protecting your privacy. Your information will not be shared with any third party companies. If you have any questions in this respect, we will do our best to provide any additional information or answer any questions you may have.
You may write to:
JB DESIGN STUDIO ApS / BRANDT COLLECTIVE
Lemchesvej 7, DK-2900 Hellerup, Denmark.
Contact number: +45 27 28 72 72 (Office hours: Monday – Friday 9AM – 5 PM)
Disclaimer of Liability
We are only liable for damages when such damages result from our breach of contractual obligations towards you, or in the event our liability follows from applicable statutory law.
If any activities on www.brandtcollective.com have caused you damage, we shall only be liable for damages relating to BRANDT COLLECTIVE products under applicable statutory law.
We shall not be liable for any damages incurred by a third party resulting from use of our products. Neither shall we be liable for your improper use of any of our products. To the fullest extent permitted by law, we shall not be liable for any damages resulting from incorrect information on the Website.
The limitations mentioned above shall not apply in the event you suffer damages resulting from our gross negligence or willful misconduct.
We guard and respect our customers’ personal data and safety, although we cannot totally guarantee the security of information and payments transmitted online. To the fullest extent permitted by law, we shall not be liable for damages suffered as a result of the use of electronic means of interactions, such as, but not limited to, damages resulting from errors or delays in delivery of communication, interception or manipulation by third parties or by computer programs and transmission of viruses.
Information on the Website
We make a great effort to avoid errors on the Website, but information, text, images, graphics, video and audio clips and other website services may temporarily contain errors, be incomplete or incorrect. In such events – to the fullest extent permitted by law – we cannot be held liable for damages resulting hereof, unless such damage is the result of our gross negligence or willful misconduct.
We shall not be liable for any use of or any content of internet sites that this Website provides links to. Neither shall we be liable for use or content of any websites from which are linked to this Website.
Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using or shopping on the Website shall be governed by the laws of Denmark.
Our right to change the terms and conditions
We reserve the right to revise and amend these terms and conditions from time to time.
Your order will be subject to the policies and terms and conditions in force at the time when you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). If we change our policies or these terms and conditions after you have placed your offer, but before we send you the order confirmation, we will notify you of this. If you do not inform us that you can accept these new policies or these terms and conditions within seven working days, we will cancel your offer and notify you by e-mail.
To cancel an order, please email us on: email@example.com
JB DESIGN STUDIO APS / BRANDT COLLECTIVE
LEMCHESVEJ 7, DK-2900 HELLERUP
Telephone: +45 27 28 72 72 (Office hours: Monday – Friday 9AM – 5 PM)