Delivery & Return conditions
Last updated: April 2020
HARDWARE COLLECTION – Please note that each product is made to order and shipped approximately in 2-3 weeks.
We recommend that you always read the terms and conditions carefully before ordering online. Below are the terms and conditions for ordering on www.brandtcollective.com (hereafter called the “Website”).
By using and shopping on our Website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system’s capabilities or relevant laws and regulatory requirements), we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.
If you live in Denmark, your order will, as a standard, be delivered by PostNord to your home address. One delivery attempt will be made. If you are not home at delivery, the order may be redeemed at the nearest PostNord pick-up point. You will be notified of the pick-up point by PostNord on the delivery slip.
If you live outside Denmark, your order will be delivered via a PostNord affiliate to your home address.
If you are not home at delivery the order may be redeemed at the nearest PostNord local affiliate pick-up point. You will be notified of the pick-up point by the vendor in its delivery slip. Orders will be delivered Monday through Friday. Please note that we do not ship to P.O. boxes.
All deliveries must be signed for at receipt, except if another option is provided by the courier.
If the order is delivered to a pick-up point, the courier will keep the parcel for 10 calendar days before returning it to us as undelivered.
If your order consists of several items, we reserve the right to split the delivery. This can happen if certain items are delayed at the time of ordering. In the event of split delivery, you will receive tracking for each parcel. You will not be charged for any additional delivery costs.
Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment.
Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You also have the right to keep the defective product and ask for a reduction of the price.
Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the country of delivery.
An order that has been submitted on a Danish public holiday will be processed the next working day following the public holiday.
Track your order and view history
When you have an account at www.brandtcollective.com, you can track your orders by visiting “My Account” and clicking “My orders”. There you can view your past orders and the status of your current order.
If you don’t have an account, please contact us and we will do our best to inform you about your order status.
You can always track your shipment via www.postnord.dk via their Track & Trace service found on the front page of their website. This service is available in Danish and English.
RETURNS, CANCELLATIONS AND COMPLAINTS
The right to Cancellations depends on whether you have purchased standard or customized products.
If you are a private consumer (i.e. individual and not purchasing products on behalf of a business), you may normally cancel your order at any time within 14 days, if you have ordered one of our standard products such as THE KNOB or THE KEYHOLE.
BUT if you order from our customized selection such as THE END, THE SIDE, THE CENTER, THE HOOK or THE DOOR – all such product items are custom-made and tailored to your specific order as they are produced, assembled and packed based on your chosen attributes. Therefore, a fee will apply when cancelling or exchanging the order. This means that when you order from this customized group of products the 14-day cancellation right does not apply. By placing your order and agreeing to our terms, you will accept that production of your order is initiated and thereby also acknowledging that only a partial refund of 50% of the amount invoiced will apply in case of cancellation or product exchange.
The right of cancellation period for standard products
The cancellation period runs for 14 days from your receipt of the standard product. In case of split deliveries, the cancellation period expires 14 days after receipt of the last product delivery. Regarding your right to cancel orders for customized products, see above.
How do you exercise your right of cancellation?
Before expiry of the cancellation period, you must inform us of your cancellation by e-mail to us. Please find a draft cancellation form further below.
In addition, you must return the products subject to the cancellation by courier or personal return to our offices located in Hellerup, see below, within a reasonable time from sending the notice, in any case no later than 14 days from the day on which we were informed about your decision to cancel the order.
Returning defective products
When we ship your products, we do our best to make sure that the products are top quality and in perfect condition. In case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You may also choose to keep the product and ask for a price reduction. Please note that products that are damaged as a result of wear and tear are not considered to be faulty.
The claim shall be made when you discover the defect. Any notice given within a period of two months after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law. Please contact us and we will arrange for the product to be collected by our courier. If you wish to place another order, we will be happy to assist you.
For customers subject to Swedish law you have the right to return the product within 36 months.
For customers subject to French law the following applies:
The warranty against any hidden defects of the goods sold, which applies for two years following the discovery of the defect.
The warranty of conformity of the Civil Code, which enables you to require that the product delivered be the same as the product ordered, and which applies for five years from the date of delivery of the product.
The warranty of conformity of the Consumer Code, which applies for two years from the delivery of the product.
Please note that any such claim requires that you have not used the products inappropriately and that the product is not defective due to your conduct.
Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize.
Please contact our Customer Care Team who will be able to re-order the correct item for you and arrange for the incorrect product to be collected by our courier.
After we receive and process your request you will be issued with the appropriate refund. We aim to process a refund within 3 days of receiving your parcel, or of receiving evidence of you having sent back the parcel and will send you an e-mail to let you know we have received and processed it. After you have received the e-mail, please allow another 7-10 working days for the refund to be credited to your account. The amount of time this may take will depend on which bank or card issuer you have. Unfortunately, this delay is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund to your credit card we will contact you to arrange alternative means of refunding your order.
CONTACT CUSTOMER CARE
Do you have any questions, or comments related to your purchase please contact us. For your own convenience visit the Contact page and submit your query. For direct link to our Contact page, press here
You are welcome to contact Costumer Care, if you have complaints regarding your purchase. Customer Care may be contacted by telephone, e-mail or regular mail. Contact details for Customer Care are stated on our Contact page, for direct link press here.
You also have the opportunity to file a complaint with the Danish Competition and Consumer Authority’s Center for Complaints Handling, Carl Jacobsens Vej 35, DK-2500 Valby. You can file your complaint at www.forbrug.dk.
You may also file your complaint via the Online Dispute Resolution center established by the EU Commission. This is particularly relevant for customers residing in a country other than Denmark. You can file your compliant at https://ec.europa.eu/odr. When filing your compliant, you need to mention our e-mail address: firstname.lastname@example.org
www.brandtcollective.com is the official online store for BRANDT COLLECTIVE. www.brandtcollective.com is operated under the laws of Denmark by the company JB DESIGN STUDIO (hereafter “we”) and is a Danish company with the registered address:
BRANDT COLLECTIVE / JB DESIGN STUDIO ApS
Company No: 33947666
DK-2900 Hellerup, Denmark
Tel.: +45 27 28 72 72 (Office hours: Monday – Friday 9AM – 5 PM)
Availability & Offer Validity
We endeavor to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will be refunded if the payment was already processed.
The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
Complete and return this form only if you wish to withdraw from the contract.
Download: Brandt Collective_Cancellation form
JB DESIGN STUDIO APS / BRANDT COLLECTIVE
LEMCHESVEJ 7, DK-2900 HELLERUP
Telephone: +45 27 28 72 72 (Office hours: Monday – Friday 9AM – 5 PM)